1. DSA points of contact
admorris GmbH provides the following single point of contact for Digital Services Act communications concerning HYPRCART hosting and intermediary functions:
Email: legal@hyprcart.com
Subject for recipient notices: DSA Notice — Illegal Content
Subject for Member State, Commission or Digital Services Board authorities: DSA Authority Communication
Languages: English and German
Authorities should identify the issuing authority, legal basis, contact person, applicable deadlines and any confidentiality requirement. This contact does not waive legally required authenticated channels.
2. Submitting a sufficiently precise notice
To enable a diligent decision, an email notice should include:
- a sufficiently substantiated explanation of why the information is illegal, including the relevant country and legal rule;
- the exact electronic location, preferably the complete URL, and any additional detail needed to identify the content, product or listing;
- your name and email address, except where the DSA permits a notice without those details for certain offences;
- a statement confirming your good-faith belief that the information and allegations are accurate and complete; and
- your electronic signature, which may be your typed full name.
Include screenshots or supporting documents where helpful, but redact unrelated personal data. Do not send illegal files themselves when an exact URL and description are sufficient. If there is immediate danger, contact emergency or law-enforcement services first.
3. How we handle notices
We will acknowledge receipt where contact details are available, assess the notice in a timely, diligent, non-arbitrary and objective manner, and may request clarification. We consider the information supplied, apparent illegality, territorial scope, urgency, affected rights and proportionality.
Possible outcomes include no action, reduced visibility, geographic restriction, removal, disabling access, suspension of related functionality or account action. Where required, we inform the notifier and affected recipient of the decision and available redress. We may share the notice with the relevant Customer, rights holder, provider or authority where necessary and lawful.
Trusted flagger notices identified under the DSA receive the legally required priority. Manifestly unfounded notices or complaints submitted frequently and abusively may be handled in accordance with the DSA after warning.
4. Statements of reasons and complaints
Where required, a restriction decision states the affected information, facts and legal or contractual ground, use of automated means, territorial scope, duration and available complaint options. Affected Customers or recipients may challenge a decision by emailing legal@hyprcart.com with the decision reference and reasons.
We will arrange review by a suitably qualified person not solely relying on the same automated signal. DSA rights to certified out-of-court dispute settlement, judicial remedy and complaints to the competent Digital Services Coordinator remain unaffected.
5. Scope and records
This process concerns content hosted through HYPRCART intermediary functions. It is not the correct route for privacy access requests, ordinary customer-service disputes, payment chargebacks or vulnerabilities. Those should be directed to the relevant merchant, our Privacy Policy contact, payment provider or security contact.
We retain notices, decisions and related evidence for as long as reasonably necessary for DSA compliance, safety, repeat-abuse assessment and legal claims, subject to the GDPR and access controls.